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Practical Products

Organisational Development > Client Services Diagnostics

How do you really find out what your clients think of your service?

What are the fundamental drivers and leadership issues on which to focus attention if you really are serious about enhancing the quality of your service? Whatever you think about the service you provide (which is a good start) ultimately the real judge are your clients and customers, particularly those who are critical to your current and future business success. CSD is a practical and easy to interpret model which will help you pinpoint where to focus your efforts.

Client Service Diagnostics

Applications

In-House Review - to assess what you and your team think about the service you provide to your clients/customers?

Client/Customer Feedback - to gain a perspective on what your key clients/customers think about your service.

Benchmarking - to judge how well you are performing compared to comparable organisations.